Receptionists have always been an integral part and parcel of business. Their duties have typically consisted of being the first point of contact that the outside world has with your office. They are the face and the brand if you will – smart, neat, and welcoming. Their duties have been known to consist of welcoming guests and making sure they are attended to while they wait for an appointment, answering phone calls or making phone calls and referring enquiries.
Their role has extended to being bookkeeper, accountants and sometimes help with maintaining the security of a premise. In recent times however, as more and more businesses downsize we are seeing that many qualified receptionists are being forced out of work. Not only have businesses done this to stay afloat but it has also been because with the ever increasing innovation in technology, the receptionist’s role is fast becoming a thing of the past.
Automation is your best friend
To put it simply, automation is the process whereby you replace the work you used to do manually with software and/or a machine that does the job for you. This software and/or machine tend to be more efficient and quicker as well. Hence it cuts down on time spent working and gives you the freedom to multi-task as well. Overall this is cutting down on needed labor and cutting down on costs.
Some people are still in denial that the role of receptionists will never be replaced by machines, but choosing to turn a blind eye to the reality will not nullify the truth. If you don’t think automation is such a big problem, consider this eye opening statistic from a recent Oxford study: ‘automation has the potential to claim up to 47% of current jobs by 2033.’
An example of a simple automation system that has appeared on the scene and is making life difficult for traditional receptionists is a system known as Virtual Receptionist.
Outsource – it tends to be cheaper
Fire your receptionist today and outsource one when you need one.
If your company still requires a receptionist, but cannot afford to keep an in-house fully paid one then consider outsourcing. Thanks to freelancing websites like Freelancer and Fiverr you have the opportunity to hire a receptionist to help you when you need the extra help. This will help keep down costs, and ensure that you are only paying what you can afford to pay. Davinci Live Receptionist is another system that helps you get in touch with receptionists looking for work.
The majority of people currently working as receptionists find work today via this outsourcing method. This is why if you look at reports such as those published by BLS you will note statistics like receptionist jobs are on the rise by as much as 14%. However the real question is, how long will this trend continue?
Outsourced work will probably be the last window for receptionists to still find work. This however is a window that will close soon because Japan is set on complete automization. There are experiments under away that are testing actual robots to see if they can carry out and perform the tasks that traditional receptionists used to do. If these tests are successful then you may be tempted to still fire your virtual receptionist for a more convenient and affordable option.
It is no secret that the one thing the masses have spoken out against when it comes to automatic answering services is the impersonality and lack of human contact. This is one of the major reasons why there are still receptionists around. However, if you want to be smart you will get rid of your receptionist and hire an office manager instead.
Office managers sometimes known as administrative service managers are professionals whose role and duties include those done by traditional receptionists. Hence they cover all the administrative tasks, may be in charge of hiring new talent/employees and can even calculate the payroll for the existing employees.
As you can see, running a business requires making some tough calls, and firing your receptionist is one such call you might find yourself making in the not too distant future.
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